- Welcome to Blue Moon RV Repair
- Office Hours: 8:00am - 5:00pm
Welcome to Blue Moon Mobile RV! We are honored you are investing your time in learning more about us. We were founded in 1996 as a pure RV repair model. We are not a dealer, which means we exist to help RV owners enjoy the investment they made when they purchased their RV. Our company serves thousands of clients annually and most are repeat. This is a huge accomplishment for a company that began with a single technician. This page is intended to provide answers about our rates and what you can expect when working with Blue Moon RV.
Appointments are required, so please call us now. We could have worked on spaceships, but we wanted more of a challenge. That’s why we became RV technicians
Our hourly laborrate is $225 per hour. All work has a one-hour minimum and is billed in six-minute increments after the first hour. Trip charges for mobile work are in addition to this hourly rate. Trip charges start at $250 depending on the distance. Additional charges for mobiles greater than 35 miles away can be provided when you book your appointment.
For certified welding, our shop specialty labor rate is $350/hour
For your convenience, this information is listed in our pre-work signature section of the work order. If you have questions or require clarification, please contact us so we can address your needs and concerns promptly.
All payments are due in full upon completion ofthe repairs. All mobile balances will be collected at the end of each visit. We accept Visa, MasterCard, Discover, local checks, and cash.
Mobile service calls are one of our most popular services. Here’s what you can expect for pricing.
If you need service within 35 miles, you can expect total minimum charges to start at $475, ($250 trip charge & $225 one hour minimum). A Master trained technician will call you before departure to find out a bit more details. Your technician will arrive in a company branded mobile-equipped van. The $475 cost covers the trip and the first hour of service. Additional time is billed in increments of six minutes. If you require a second trip for the same scope of work, the trip charge is discounted to $125, with hourly labor remaining at the same $225/hour.
If manpower and schedule permit, Blue Moon RV can also provide expedited mobile calls. To not affect current clients already on the schedule, these usually take place after closing and thus carry an up charge.
The cost will start at $650, ($350 trip charge and $300 1-hour labor minimum). Time is billed in 6-minute increments after the 1 st hour at the labor rate of $300/hour. Our technicians will arrive within two hours, when the client is in a range of 35 miles. The response timeframe allows us to stock the van and travel to your location. Distance from the shop can affect response time. As most of these are emergency calls, our technicians’ goal is to resolve your concern in one trip.
One principle we strive for is clear and timely communication. How do we ensure we achieve this? Our staff speaks at least weekly to every client. We use email, texts, phone calls or in person visits to be sure every client understands the diagnosis, correction and cost of the repair. We use software to provide complete documentation at the conclusion of and during the repair process. No hard to read handwritten work orders here. We have each client’s repair history stored and readily available.
During drop off, we will take check in photos and discuss your task items. If you have a deadline, we will discuss anything we foresee that could affect completion times during drop off. This is so we can have a solid plan of action from the start. After we diagnose your concerns and obtain parts pricing, we will reach out to the client to cover findings and repair expenses. The client will authorize Blue Moon RV to proceed. Occasionally we require a parts deposit for parts that are not stocked. All repairs are tested and documented. Once tested the client is contacted and informed the repairs are complete.
Blue Moon RV accepts all major credit cards, local checks, cash and Synchrony car care credit. We also can get you signed up with Synchrony if you would like to finance your repairs. We can help you apply. In some cases, you can get 12-month zero interest. We provide online payable invoices, to streamline your check out experience. No more having to wait to find out what the bill will be. With our online invoices, you can review the work and charges before pick up.
At Blue Moon Mobile RV, we do our best to stock common items for RV repairs. However, with hundreds of RV manufacturers, sometimes the only way to get the right part is to order it specially. Most of the time, manufacturers can provide these parts promptly. Because we stand behind our work, we only work with parts from authorized manufacturers. We do not install parts supplied by customers.
Our ability to supply parts quickly may be limited by supply chain issues or the age of the RV. If we anticipate any issues, you will be advised promptly of the status and options available to you.
To facilitate internal and external communication, our technicians use an app on their cell phones and tablets. This allows us to address service needs and document work performed more efficiently. We use the app to take and upload photos as necessary. You will be asked to provide a pre-work signature as well as a post-work signature in this app when you work with the team at Blue Moon Mobile RV.